This is a summary of initial contact details for making a claim. For more details please refer to your policy wording. 

First, check your Schedule of Insurance and your policy to make sure that what you're claiming for is covered.

For All Single Trip and Annual Multi-Trip Policies Sections

The easiest way to make a claim is online at: www.imglobal.com/member/assistance/claims. The process should take 10-15 minutes to complete depending on the type of claim.

Please ensure you have your policy certificate, trip dates, supporting documentation, and details of the incident before starting your claim.

You can also obtain a claims form by:

Sending an Email to: travelclaims@imglobal.com

Or by phone: 029 2168 4316

Or by writing to:
IMG Claims Department
3rd Floor Fitzalan House
Fitzalan Court
Cardiff
CF24 0EL

For full details on what you will need, including the sort of supporting documentation required, to make a claim please see the policy wording pages 36 and 37.

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