Contact Us
Customer Portal
If you have an existing policy with us, you can access your policy documents 24/7 via the online customer portal. With the customer portal, you can easily view, download, and print the documents you need for your trip without needing to call or email for a copy.
The email address you used to purchase your InsuraTrip Travel Insurance is the customer portal log in to access your travel insurance policy details.
Here are our details should you need to contact us for any reason regarding your InsuraTrip policy.
Our opening hours are:
| Monday | 9:00am - 5:30pm |
| Tuesday | 9:00am - 5:30pm |
| Wednesday | 9:30am - 5:30pm |
| Thursday | 9:00am - 5:30pm |
| Friday | 9:00am - 5:30pm |
Excluding public holidays.
If you would like to purchase a policy over the phone, please call our sales line:
Telephone: 01483 806 909
Email: info@insuratrip.com
Alternatively, if you'd prefer to write to us, please send your letter to:
InsuraTrip C/O Voyager Insurance Services Ltd.
Friary Court
13-21 High Street
Guildford
Surrey
GU1 3DG
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Emergency Medical Assistance
If you need medical emergency assistance abroad, or need to cut short your trip please contact The Medical Emergency Assistance Company's 24 hour Emergency advice line on:
Telephone: +44 (0)1444 465553
Email: 247assistance@imglobal.com
We strongly suggest that you put this telephone number into your mobile phone before you travel, so that you have it to hand if you need it.
For further information, please refer to your policy wording.
Make a Claim
Before you contract InsuraTrip, check your Schedule of Insurance and your policy to make sure that what you are claiming for is covered.
If you need to process a claim, go to our Make a Claim page.